American Trucking Associations Offer Crucial Guidance to Avoid Moving Scams During Peak Season

As National Moving Month marks the start of the peak moving season, the American Trucking Associations (ATA) and its Moving and Storage Conference (MSC) are stepping up to provide vital advice to consumers on how to choose reputable movers and steer clear of potential scams. The need for this guidance is underscored by the alarming 6,200 complaints related to moving fraud received by the Federal Motor Carrier Safety Administration's National Consumer Complaint Database in 2023 alone.

Why this matters: This surge in moving scams highlights the importance of consumer vigilance and education in protecting themselves from fraudulent activities, which can result in significant financial losses and emotional distress. This surge in moving scams highlights the importance of consumer vigilance and education in protecting themselves from fraudulent activities, which can result in significant financial losses and emotional distress. Moreover, it emphasizes the need for stricter regulations and oversight in the moving industry to prevent such scams from occurring in the first place.

Ryan Bowley, Executive Director of the ATA's Moving and Storage Conference, stresses the vital role of diligent research when selecting a moving company. "Consumers should always contact at least three moving companies, get estimates based on in-person or virtual surveys instead of a phone call, and be wary of ultra-low or 'too-good-to-be-true' estimates,"Bowley advises. He emphasizes that taking these precautionary steps can make a significant difference in avoiding fraudulent movers and ensuring a smooth, stress-free relocation.

To help consumers successfully manage the moving process, Bowley recommends adhering to the "3 Rs" principle: Recognize the hallmarks of a reputable mover and understand the distinction between a mover and a broker; Research the moving companies under consideration and exclusively engage registered movers; and Review key documents from the U.S. Department of Transportation and all information furnished by the chosen mover. Department of Transportation and all information furnished by the chosen mover. By following these guidelines, consumers can form wise choices and minimize the risk of falling victim to moving scams.

The ATA also directs consumers to the valuable resource of moving.org, where they can access the ProMover database to find trustworthy movers in their area. This database certifies carriers who have successfully completed a stringent certification program, demonstrating their dedication to ethical business practices and consumer protection. By opting for ProMover-certified companies, consumers can have greater peace of mind knowing that their belongings are in the hands of reliable professionals.

In addition to the "3 Rs," the ATA offers further tips to safeguard consumers against moving scams. These include compiling vital documentation, such as contact information, shipment details, and the moving company's USDOT number, to establish a clear timeline of events and demonstrate due diligence in resolving any issues that may arise. Having this information readily available can prove invaluable in the event of a dispute or complaint.

Should problems occur during the moving process, consumers are advised to first attempt to resolve the issue directly with the moving company through phone or email communication. If a satisfactory resolution cannot be reached, filing a complaint with the FMCSA's National Consumer Complaint Database, the Better Business Bureau, or state consumer protection offices can be an effective next step. These organizations are equipped to investigate and mediate disputes, helping consumers seek redress for any wrongdoing.

In more serious cases, consumers may need to escalate the situation by posting online reviews, sharing their experiences on social media, or even hiring an attorney specializing in consumer protection or contract law. For damaged or lost items, submitting a moving claim with the company, following their claims process and coverage terms, can help secure compensation. It is essential for consumers to understand their rights and the various avenues available to them when dealing with moving-related issues.

The American Trucking Associations' timely guidance comes as an important alert for consumers to remain alert and well-informed when choosing a moving company during the peak season. By adhering to the "3 Rs," conducting thorough research on potential movers, and understanding their rights and options for recourse, individuals can significantly reduce the risk of falling prey to moving scams and ensure a more seamless and successful moving experience.

Key Takeaways

• Research 3+ moving companies and get in-person/virtual estimates to avoid scams.
• Recognize reputable movers by checking for ProMover certification and USDOT number.
• Document everything, including contact info, shipment details, and moving company info.
• Resolve issues directly with the moving company, then file complaints if necessary.
• Understand your rights and options for recourse in case of moving-related issues.