Seychelles International Airport Attains Coveted Level 1 Customer Experience Accreditation from ACI

Seychelles International Airport Attains Coveted Level 1 Customer Experience Accreditation from ACI

Seychelles International Airport Achieves Level 1 Customer Experience Accreditation

In a resounding testament to its commitment to passenger satisfaction and quality service, the Seychelles International Airport (SIA) has achieved Level 1 Customer Experience Accreditation from the prestigious Airport Council International (ACI). The formal presentation of this esteemed accreditation took place amid the glittering stage of the ACI Customer Experience Global Summit in Incheon, South Korea, on September 6, 2023, a momentous occasion attended by airport leaders and industry experts. Garry Albert, Chief Executive of the Seychelles Civil Aviation Authority (SCAA), proudly received this accolade on behalf of SIA.

The ACI Airport Customer Experience Accreditation program stands as a unique benchmark within the aviation industry. It serves as a guiding light for airports worldwide, steering them toward a customer-centric approach that elevates the overall airport experience. Designed to empower airports in enhancing their operational practices, this accreditation program directly influences customer satisfaction levels while helping airports adapt to the ever-evolving expectations of travelers.

Elevating the Seychelles International Airport Experience

For the Seychelles International Airport, the attainment of this coveted accreditation is a resounding affirmation of the tireless efforts put forth by the Seychelles Civil Aviation Authority (SCAA) and its collaborative partners in the quest to enrich the passenger experience. As the primary gateway to the stunning Seychelles islands, SIA occupies a pivotal role in shaping the initial impressions of visitors to this idyllic destination. Recognizing this, SCAA has steadfastly committed itself to understanding and fulfilling the unique needs of passengers, consistently striving to surpass their expectations.

Garry Albert, CEO of SCAA, underscored that this achievement is a manifestation of SCAA’s unwavering dedication to its customers. He highlighted how the emphasis on customer experience has permeated every facet of the airport community, instilling a vibrant and enduring customer-centric culture within their operations. Albert expressed deep pride in the collective efforts of the airport community and reiterated their ongoing commitment to maintaining and enhancing these impeccable standards.

Luis Filipe de Olivieira, Director General of ACI, extended heartfelt congratulations to the Seychelles for ascending to Level 1 within the ACI Airport Customer Experience Accreditation program. He underscored ACI’s steadfast commitment to bolstering further advancements in airport customer experience management. This momentous achievement serves as a testament to the Seychelles’ unwavering dedication to fostering a world-class airport experience, a crucial pillar in the country’s continued success within the global tourism industry.