Ministry of Health Launches Recruitment Drive for Complaints Coordinators
In a move to enhance patient care, the Ministry of Health has launched a recruitment drive for Health Complaints Coordinators and Senior Health Complaints Coordinators. This new initiative is aimed at establishing a robust system for collecting, investigating, and recommending actions based on patient complaints at hospitals, dispensaries, and other public health centers.
Driving Efficient Complaint Management
The newly created positions will be responsible for coordinating the complaint process from reception to resolution, ensuring efficient and effective management. The coordinators’ role will not only be supervisory but also analytical. They will monitor, analyze, and report on complaints, serving as bridge-builders between complainants and department heads or ministry employees.
Media Liaison and Routine Health Facility Visits
In addition to their core duties, these coordinators will also be tasked with disseminating authorized information to the media during interviews. Furthermore, they will conduct routine visits to health facilities, undertaking in-depth investigations into complaint-related cases, and developing strategies for monitoring, evaluating, and improving complaint management.
Eligibility Criteria and Background
Interested candidates for these positions must have a minimum of 10 years of experience in the health sector, including two years in complaints management and communication. This hiring process comes in the wake of an internal audit report by the Ministry of Health that revealed significant issues in hospital services, such as complaints about insects, unclean pillows, and food storage problems.
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